Responsible Gaming at i899 — your safety is our priority
i899 believes online betting should be fun, not stressful. Use our safety tools and always play in a controlled way.
Why is responsible gaming important?
Online betting and casino games can be a form of entertainment, but they are only enjoyable when you participate mindfully and in moderation. i899 always places the mental and financial wellbeing of its players first. We want you to enjoy every session — win or lose.
Responsible gaming means setting your own budget, staying aware of the time, and never treating betting as a source of income. i899 provides a number of effective tools and resources to help you achieve that goal.
Safety tools provided by i899
We are always ready to help keep your gaming experience safe.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be exceeded. A cooldown period applies before increasing a limit, giving you time to reconsider your decision.
Time-Out Feature
Take a temporary break lasting from 1 day to 6 weeks. While a time-out is active, you will not be able to log in to your account or place bets. Use this time to recover and restore balance.
Self-Exclusion
If you feel betting is getting out of control, choose long-term self-exclusion. You can close your account for 6 months, 1 year, or permanently. No promotional communications will be sent during a self-exclusion period.
Betting History Review
View all your betting activity, deposit, and withdrawal history at any time. Analyse your own patterns and make decisions as needed. Transparency is the core of our commitment.
24/7 Support Team
Our Bengali-speaking support team is always ready to help with any issue or question. Speak directly via live chat or reach us by email. Your privacy is fully protected.
Budget Planning Tool
Set your monthly entertainment budget and play within it. i899 alerts you when you are approaching your limit. Never use gambling as a solution to financial problems.
Warning signs of problem gambling
Seek help immediately if you notice any of the following signs:
- Repeatedly coming back to chase losses
- Spending more money than your set budget
- Prioritising betting over family, friends, or work
- Trying to keep your betting activity hidden
- Betting with borrowed money or by dipping into savings
- Feeling uncomfortable or anxious when not playing
- Neglecting daily responsibilities
If you notice these signs
Are you seeing any of the signs above in yourself? Do not worry — asking for help is a sign of strength. The i899 support team is here to guide you in the right direction.
- Let the support team know via live chat and temporarily close your account
- Activate self-exclusion — we are here for you
- Talk to a family member or a trusted friend
- Seek advice from a mental health professional
Our email: [email protected] — we respond 24 hours a day.
How to set limits
Keep your account safe in just a few steps.
Log in to your account
Access your account on i899 and open your profile settings.
Open the "Responsible Gaming" menu
Go to the "Responsible Gaming" option within your settings.
Choose the limit you prefer
Activate whichever you need — deposit limit, loss limit, session limit, or time-out.
Confirm and save
Changes take effect immediately. Lowering a limit is instant, but increasing one requires a cooldown period.
The self-exclusion process
If you decide to take a long-term break or close your account permanently:
- Apply for self-exclusion directly from your account settings
- Or email [email protected] — we will action it within 24 hours
- All marketing communications will stop during your self-exclusion period
- A verification process must be completed before reactivating your account after the set period ends
- Permanent self-exclusion cannot be reversed
The golden rules of healthy betting
✅ Do
- Set a budget before you start betting and stick to it
- Only bet money you can afford to lose
- Take regular breaks and step away from the screen
- Treat betting as entertainment, not as a source of income
- Only play when you are in a healthy state of mind
- Stop playing once your set time is up
❌ Do not
- Do not place more bets to chase your losses
- Do not bet under the influence of alcohol or drugs
- Do not bet with borrowed or loaned money
- Do not sacrifice sleep or meal times to play
- Do not spend money your family needs on betting
- Do not use betting as a way to escape stress or sadness
Protection of Minors
i899 is strictly a platform for people aged 21 and above. We are firmly committed to protecting minors from online gambling.
👨👩👧 Advice for parents
If your child or teenager uses your device, use parental control software. Never leave your i899 account password and login details within reach of children. Have open conversations with your family about the risks of online gambling.
🔐 Age verification system
Age verification is mandatory when registering at i899. If a suspicious account is identified, we investigate immediately and take the necessary action. If you believe a minor is using this platform, notify us right away at [email protected].
Responsible gaming questions and answers
Find answers to the most common questions here.
Enjoy safely, play responsibly
Our goal is for your entertainment at i899 to always be safe and controlled. Play your games, enjoy yourself, but always do so responsibly.
Enjoy your games responsibly
Playing within the right limits makes the experience even more enjoyable. Start from any section below.