i899's Privacy Policy

i899 ("we", "our", "platform") is committed to providing a safe and reliable online betting and gaming experience for players in Bangladesh. The purpose of this privacy policy is to clearly inform you about what personal information we collect, how that information is used, and what steps we take to protect your privacy.

Our platform uses SSL encryption technology and modern data security measures to keep all your information secure. i899's privacy policy applies to all registered users and everyone who visits our website.

2.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Financial transaction details, such as bKash, Nagad, Rocket account numbers or bank account details
• Account password and security question answers

2.2 Automatically Collected Information

When you use the i899 platform, certain information is collected automatically:

• IP address and device type (mobile, desktop, etc.)
• Browser type, version, and operating system information
• Cookie and session data
• Time of site access, page visit history, and click data
• General geographic location (not precise GPS location)

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game play history, betting and winning records
• Deposit and withdrawal amounts and timing
• Promotional offer and bonus usage information
• VIP program activity and points information
• Support chat and communication history

3.1 Service Delivery and Operations

i899 uses collected information primarily for the following purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions and maintaining records
• Ensuring age verification and preventing unauthorized access
• Providing customer support and live chat services
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

We use information to ensure the security of your account and the platform:

• Detecting unauthorized logins and suspicious activity
• Preventing fraud, money laundering, and other illegal activities
• Preventing use of multiple accounts
• Cooperating legally with relevant authorities when required

3.3 Service Quality Improvement

We use information to improve our platform and services:

• Recommending games based on user preferences
• Improving website performance and navigation
• Planning new features and services
• Monitoring and supporting responsible gaming activity

3.4 Communication and Marketing

With your consent, we may send the following communications:

• Information about new promotions, bonus offers, and tournaments
• Important account-related notices and updates
• Security alerts and password change requests
• Information and support offers related to responsible gaming

You have the right to unsubscribe from marketing communications at any time. Click the "Unsubscribe" link in any such email or notify our support team directly.

4.1 Service Provider Partners

Limited information may be shared with trusted third parties who assist in operating our services, including payment processors (bKash, Nagad, Rocket, and banking institutions), technology service providers, cybersecurity specialists, and game software suppliers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose information in the following cases:

• When information is requested through a court order or legal process
• To cooperate in investigations related to money laundering prevention
• To assist relevant authorities in investigating fraud or cybercrime
• In emergency situations to protect other users of the platform

4.3 Business Transfers

In the event of a business restructuring, merger, or asset transfer involving i899, user information may be transferred. In such cases, we will provide users with advance notice and maintain the same standard of data protection.

5.1 Use of Cookies

The i899 website uses the following types of cookies:

• Essential Cookies: Maintain login sessions and ensure core platform functionality — these cannot be disabled.
• Functional Cookies: Remember your language preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand how the site is used.
• Security Cookies: Help prevent fraud and CSRF attacks.

5.2 Cookie Controls

You can disable analytics and functional cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality and you may not be able to log in.

6.1 Data Retention Period

i899 retains collected information according to the following policy:

• For active accounts, all information is retained for the duration of the account.
• Even after an account is closed or deleted, financial transaction records are retained for a specified period as required by applicable law.
• Information necessary for fraud prevention may be retained for an extended period.
• After the defined retention period, data is securely deleted or anonymized.

6.2 Security Measures

Security measures i899 takes to protect your information:

• 256-bit SSL/TLS encryption — all data transmission is encrypted
• Passwords are always stored in encrypted hash form — never in plain text
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Limited employee access — only authorized staff can view information
• Firewall and intrusion detection system active

6.3 Response to Data Breaches

In the event of a security breach that may pose a risk to your rights and freedoms, we will notify you directly and, where applicable, the relevant authorities as quickly as possible. The notice will include the nature of the breach, details of the affected information, and the steps we have taken.

7.1 Right to Access Information

As a registered user of i899, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restriction of Processing: The right to request that data processing be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a machine-readable format.
• Right to Object: The right to opt out of marketing communications at any time.

7.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us. We will process your request within a reasonable time after receiving it. In some cases, it may not be possible to delete all information due to legal obligations — in such cases, we will inform you of the reason.

Contact address: [email protected] or our 24/7 live chat support.

i899 is fully committed to protecting minors. Our platform is for those aged 21 and above only. We do not knowingly collect or process personal information from any minor.

Age verification during registration is mandatory. If a person registers using false information and is later found to be a minor, the account will be closed immediately and action will be taken in accordance with applicable law.

If you believe a minor is using our platform, please notify us immediately at [email protected].

i899 may review and update this privacy policy from time to time. For significant changes, we will take the following steps:

• The update date on this page will be changed.
• For significant changes, a notice will be sent by email to registered users.
• A brief notification may be displayed after logging in to the platform.

If you continue using the platform after an update, you will be considered to have given your consent to the new policy. Therefore, it is recommended that you review this page regularly.